Frequently Asked Questions

Nearly every single one of our products come with a standard 30-Day Money-Back Guarantee. That means you have 30 days from when it’s delivered to make sure the equipment you ordered is perfect for you. Has it been longer than 30 days? No sweat—you may still exchange your item for up to 90 days.

Pre-loaded software varies by model, but most machines come with the operating system noted in the product information. Additional software such as Microsoft Office is not included. 

Every machine that we ship has been fully tested and configured to work (and look) like new. We even package it that way.

Yes! We sell devices manufactured by the leading technology brands, including Apple, Dell, HP, Lenovo, Acer, Samsung and more.

Yes! RefurbConnect is happy to offer wholesale pricing and discounts based on the size of your order.

With RefurbConnect you get like-new refurbished equipment, tailored to your budget. Top-quality restored devices for a fraction of the cost? It’s a no-brainer, regardless of the size of your organization.

We are a Microsoft Authorized Refurbisher (MAR)—a certification given only to top-caliber refurbishers—so you are confident knowing the equipment we provide is refurbished to the highest standards, functionally and cosmetically restored to “showroom” condition, and will serve you for years to come

RefurbConnect only sources inventory from environmentally conscious professional organizations—never individuals. What does this mean to you? Top of the line, business-grade IT devices. 

Our parents raised us to “waste not, want not”—so why contribute to the millions of tons of technological waste that wind up in landfills every year? When you buy top-grade restored devices from RefurbConnect, you become a greener, more environmentally-conscious company. And make your parents happy.

At RefurbConnect, top-notch workmanship is paramount. That’s why we only employ experienced, professionally trained technicians who make sure that every product performs like new. Sometimes better.

One of the biggest advantages our clients enjoy is wholesale prices. But just because you buy in bulk and get discounted rates, doesn’t mean we treat you like a number. Our Customer Service Team is here for you.

Absolutely not. We provide devices manufactured by your favorite and trusted brands, like Apple, Dell, HP, Lenovo, Acer, Samsung, and more, restored to their original factory conditions and functionality.

Every product you purchase from RefurbConnect comes with a 30-day money back guarantee, no questions asked, and a 90-day limited warranty. Business clients get a standard one-year warranty, as well as two- and three-year extended warranty options—and advance replacement. Not-so-fine print: if something’s wrong with your order, shipping’s on us. Simply changed your mind? You pay shipping costs.